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FAQs

Explore the answers to common queries below. If you don’t find your answer, contact us to craft the perfect conclusion to your question.
Accommodation and Reservations
What types of rooms and suites are available?
Each of our 24 rooms and Suites is named after a Portuguese writer or poet, among them Fernando Pessoa, Sophia de Mello Breyner Andresen, and Bocage. We offer eight categories on the four floors of the Palace in different sizes, some of them with balconies, and views of the pool or the city.
What is the check-in and check-out time?
Check-in time is at 3:00 pm, and check-out time is at 12:00 pm.
Can I request an early check-in or late check-out?
If you need early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request.
Do you offer any special packages and offers?
Amenities and Services
What dining options are available on-site?
Is there a spa and wellness center?
Are there any recreational activities or experiences available?
Transportation and Accessibility
How do I get to the hotel from the nearest airport or train station?
You can reach our hotel via taxi or car from nearby airports and train stations, including Francisco Sá Carneiro Airport (18 KM) and local train stations like São Bento (1.4 KM). We also offer transfer services to/from the airport, which may have an associated cost and are subject to booking availability.
Is parking available at the hotel?
Yes, parking is available at the hotel for your convenience.
Policies and Special Requests
Do you offer laundry and dry-cleaning services?
Yes, we offer laundry and dry-cleaning services to ensure your garments are cared for during your stay.
How do I make a special request for my stay (e.g., romantic packages, birthday arrangements)?
Contact Information
How can I contact the hotel directly?
What are the reception and room service hours?
Our reception and room service are available round-the-clock, ensuring your needs are met any time of day or night.