FAQs

F.A.Q. - Torel Palace Porto

Explore the answers to common queries below. If you don’t find your answer, contact us to craft the perfect conclusion to your question.

Accommodation and Reservations

What types of rooms and suites are available?

Each of our 24 rooms and Suites is named after a Portuguese writer or poet, among them Fernando Pessoa, Sophia de Mello Breyner Andresen, and Bocage. We offer eight categories on the four floors of the Palace in different sizes, some of them with balconies, and views of the pool or the city.

Check-in time is at 3:00 pm, and check-out time is at 12:00 pm.

If you need early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request.

Yes, we offer special packages and promotions to enhance your journey through Porto. Each option is designed to create cherished memories. For more information, please click here.

Amenities and Services

What dining options are available on-site?
The mission of honoring Portuguese writers and poets is extended to the Michelin-recommended Blind fine dining restaurant, which is a tribute to the work of José Saramago: “Blindness”, and to Florbela Pâtisserie, a French-inspired pastry shop that pays homage to Florbela Espanca. For more details, visit here.
A place of well-being and renewal, our Calla Wellness Suite is the treatment space in our Torel Palace Porto. We have a team of therapists specializing in health and beauty, who will take you on a journey of self-discovery. For more details, visit here.
Yes, we offer a variety of captivating activities to enrich your stay at Torel Palace Porto. Explore the city, it’s landscapes and rich heritage with us.

Transportation and Accessibility

How do I get to the hotel from the nearest airport or train station?

You can reach our hotel via taxi or car from nearby airports and train stations, including Francisco Sá Carneiro Airport (18 KM) and local train stations like São Bento (1.4 KM). We also offer transfer services to/from the airport, which may have an associated cost and are subject to booking availability.

Yes, parking is available at the hotel for your convenience.

Policies and Special Requests

Do you offer laundry and dry-cleaning services?

Yes, we offer laundry and dry-cleaning services to ensure your garments are cared for during your stay.

To make a special request for your stay, such as romantic packages or birthday arrangements, please contact us directly. Click here to visit our contact page.

Contact Information

How can I contact the hotel directly?
You can contact the hotel directly by phone at +351 226 090 559 or email us at info@torelpalaceporto.com. For more contact options, please visit our contact page here.

Our reception and room service are available round-the-clock, ensuring your needs are met any time of day or night.